1. Restart your Wi-Fi connection on your device.
Swipe down from the top of the screen and tap Wireless, and then tap Wi-Fi.
Next to Wi-Fi, tap Off, then tap On.
2. Restart your device.
Press and hold the Power button for 40 seconds or until the device restarts automatically.
If your device restarts automatically before 40 seconds have passed, release the Power button.
If your device does not automatically restart after 40 seconds, press the Power button to turn it on.
3. Move closer to your router.
From your device, check if you can connect to your Wi-Fi network.
If your network does not appear in the list, tap Scan from the Wi-Fi menu.
If you still do not see your preferred network, you can add it to your device.
4. Use Channel 1-11.
Your wireless router is set to use a Wi-Fi channel from 1 to 11. If you provide your wireless router, or the router manufacturer, for additional help.
5. Restart your router and modem.
Unplug your modem and router, wait a full 30 seconds, and then plug the modem into.
After your modem turns on, plug in your router and wait for it to turn on.
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